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Refund Policy

Last Updated: October 31, 2024

TL;DR: You have a 3-day free trial. Cancel anytime during those 3 days and pay nothing. After the trial ends, no refunds—except for legitimate technical issues on our end.

1. The 3-Day Free Trial

When you sign up for Trigo PDF, you get a 3-day free trial with full access to all features. Here's how it works:

  • No Charge: You will not be charged during the 3-day trial period
  • Full Access: You have complete access to all features of Trigo PDF
  • Cancel Anytime: You can cancel at any time during the trial period
  • Zero Risk: If you cancel before the 3 days are up, you pay nothing

2. After the Trial Period

If you don't cancel during the 3-day trial period:

  • You will be charged $19.99 one time
  • You will own Trigo PDF forever, with free lifetime updates
  • The purchase is final

Important: Once the 3-day trial period ends and payment is processed, refunds are generally not available. The trial period is your opportunity to test the software risk-free.

3. Exceptions: Technical Issues

We understand that sometimes things go wrong on the software side. If you experience technical issues that prevent you from using Trigo PDF, we may consider a refund on a case-by-case basis.

Eligible Technical Issues:

Refund requests for technical issues will be considered if:

  • The software fails to install or launch on your computer
  • Critical features are broken and unusable
  • The software crashes consistently and prevents normal use
  • The issue is demonstrably on our end (not due to your system, operating system incompatibility, or user error)

Requirements for Technical Refund Requests:

If you believe you qualify for a technical refund, you must:

  • Contact us promptly: Email daxcrowley97@gmail.com as soon as you encounter the issue
  • Provide documentation: Send a video recording demonstrating the technical problem you're experiencing
  • Describe the issue: Explain what's happening, when it started, and what you've tried to fix it
  • System information: Provide details about your operating system, device, and any error messages
  • Work with support: Allow us to troubleshoot and attempt to resolve the issue first

Our Process:

  1. You email us at daxcrowley97@gmail.com with video evidence of the technical issue
  2. We review your case and attempt to resolve the problem
  3. If the issue cannot be resolved and is confirmed to be on our end, we may issue a refund at our discretion
  4. Refund decisions are made on a case-by-case basis

4. Non-Refundable Situations

Refunds will NOT be granted for:

  • Change of mind: If you simply decide you don't want the software after the trial period
  • User error: If you don't understand how to use a feature
  • System incompatibility: If your computer doesn't meet the minimum system requirements (which are listed on our website)
  • Third-party issues: Problems caused by your operating system, other software, or hardware
  • Feature expectations: If the software doesn't have a specific feature you wanted (all features are listed on our website)
  • Forgot to cancel: If you forgot to cancel during the trial period

5. Why This Policy?

We offer a generous 3-day free trial specifically so you can test Trigo PDF risk-free before committing. This trial period is your opportunity to:

  • Test all features thoroughly
  • Ensure it works on your system
  • Verify it meets your needs
  • Make an informed decision

Once the trial period ends, we've fulfilled our obligation to provide you with a working product, and the sale is final. This policy allows us to keep our prices low and fair for everyone.

6. How to Cancel During the Trial

To cancel your trial before being charged:

  • Log into your account at [account portal link]
  • Navigate to "Subscription" or "Billing"
  • Click "Cancel Trial"
  • You will receive a confirmation email

Alternatively, you can email us at daxcrowley97@gmail.com and we'll cancel your trial manually.

7. Processing Time

In the rare cases where a refund is approved:

  • Refunds are processed within 5-10 business days
  • The refund will be issued to the original payment method used
  • Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account

8. Contact Us

If you have questions about this Refund Policy or need to discuss a technical issue, please contact us at:

Email: daxcrowley97@gmail.com

Please include "Refund Request" or "Technical Issue" in the subject line, along with your order number and detailed description of the issue.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of Trigo PDF after any changes constitutes acceptance of the new policy.

10. Fair and Transparent

We're not Adobe. We're not trying to trap you or make cancellation impossible. Our 3-day trial is genuine and easy to cancel. We just ask that you use that trial period to make your decision, because once you're charged, we consider the transaction complete unless there's a legitimate technical problem on our end.