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Privacy Policy

Last Updated: October 31, 2024

1. Our Privacy Philosophy

At Trigo PDF, we believe your data is yours. Period. We built our software with a privacy-first approach because we're tired of companies that treat your data like their property.

2. What Information We Collect

Information You Provide:

• Email Address: When you sign up for Trigo PDF, we collect your email address. This is used for:
  • Account creation and login
  • Sending you download links and license information
  • Important updates about the software (only when necessary)
  • Customer support communications

Payment Information:

Payment processing is handled entirely by Stripe, our secure payment processor. We do NOT collect, store, or have access to:

• Credit card numbers
• Banking information
• Any payment credentials

Stripe may collect and process payment information according to their own privacy policy. You can review Stripe's privacy practices at https://stripe.com/privacy.

3. What We DON'T Collect

Here's what we explicitly do NOT collect or track:

• Your PDF Files: All PDF editing happens locally on your computer. Your files never leave your device.
• Usage Data: We don't track how you use the software, which features you use, or how often you use them.
• Analytics: We don't use Google Analytics, tracking pixels, or any similar tracking technologies.
• Cookies: Our website does not use tracking cookies.
• Location Data: We don't collect or track your location.
• Device Information: We don't collect information about your device, operating system, or hardware.
• Browsing History: We don't track where you go or what you do online.

4. How We Use Your Information

We use your email address only for:

• Creating and managing your account
• Delivering your software license and download links
• Providing customer support when you contact us
• Sending critical security updates (rare, and only when absolutely necessary)
• Notifying you about major software updates (you can opt out)

We will never:

• Sell your email address to third parties
• Share your information with marketers or advertisers
• Send you spam or promotional emails (unless you explicitly opt in)
• Use your data for any purpose not listed above

5. Data Storage and Security

Your email address is stored securely using industry-standard encryption. We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Since all PDF editing is done locally on your computer, your files are never uploaded to our servers or stored in the cloud.

6. Third-Party Services

The only third-party service we use is:

• Stripe: For secure payment processing. Stripe handles all payment information and operates under their own privacy policy.

We do not use any other third-party services, analytics platforms, or advertising networks.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we have about you (which is just your email address)
• Correction: Request that we correct any inaccurate information
• Deletion: Request that we delete your account and email address from our system
• Object: Object to our processing of your information
• Portability: Request a copy of your data in a portable format

To exercise any of these rights, contact us at daxcrowley97@gmail.com.

8. Data Retention

We retain your email address for as long as your account is active or as needed to provide you with services. If you request account deletion, we will delete your email address from our systems within 30 days, unless we are required to retain it for legal or compliance purposes.

9. Children's Privacy

Trigo PDF is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at daxcrowley97@gmail.com.

10. International Users

Trigo PDF is based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. For material changes, we will provide additional notice (such as an email notification).

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: daxcrowley97@gmail.com

13. Summary

We collect your email address. That's it. We don't track you, we don't sell your data, and we don't upload your files. Your PDFs stay on your computer, where they belong. We built Trigo PDF to be a privacy-respecting alternative to bloated, intrusive software.